FAQ

Our answers to the most frequently asked questions

Q) How long does it take to get to the port of Civitavecchia starting from Rome Center or vice versa?

A) The journey to the port of Civitavecchia is approximately 1 hour and 15 minutes from central Rome to the port or from the port of Civitavecchia to central Rome.

Regarding transfers from Rome Center to the port of Civitavecchia, our advice is to leave approximately 4 hours before the ship's departure in order to have 3 hours for boarding procedures.

Q) For last minute bookings, what can I do?

A)For last minute bookings (at least 12 hours before the service) we recommend booking via WhatsApp to find out if there is still availability at the following number: +39 3924030100 from 08.00 to 20.00.

Q)Once booked, how long do I have to wait for confirmation?

A)The confirmation email arrives within 2 hours of your booking: always keep the local time in Rome in mind when booking. Our office hours are from 08.00 to 22.00.

Q)What is included in your prices?

A)Our prices include:
the transfer (price per car);
the luggage;
taxes;
the cost of motorway tolls;
fresh water, sweets, handkerchiefs, refreshing wipes in case of tours.

Q)Is my booking a private or shared transfer?

A)All your reservations are for private transfers only and you will travel in vehicles for exclusive use and not shuttles shared with other people.

Q)When do I have to pay for the service?

A)Italtours asks you to pay in the manner chosen at the time of booking.

Q)Can I pay by credit card?

A)Certain.
Upon departure you can choose to pay in cash or by credit card.

Q)Where will I meet my driver? What is the pickup point?

A)The driver will wait for you at the port of Civitavecchia exactly under your ship with a sign with your name or at your hotel where you are staying.

If the departure point is a private house or apartment, the entire group will have to wait in the exact location indicated when confirming the booking.

In other cases, during the booking process, you will need to provide us with the full address, including precise details (square, street, house number, postcode etc.) of the location where the group wishes to be.

Q) Do you make transfers at any time both day and night?

A)We need to know what time you will arrive. We carry out transfers at night until 10.00 pm from Rome to Civitavecchia or vice versa and in the morning from 6.00 am.

Q) We need the seat to bring a child. Do you have any?

A) Certain!

If you want, you can request our seat for your child. We remind you to specify this when booking in the appropriate box.

Q)Can I cancel the booked service?

A)Yes, of course, at least 24 hours before the pick up time, recovering the entire amount.

Otherwise, if you cancel a service between 12 and 24 hours after booking, a penalty of 50% will be applied, which will be withheld and 50% of the price paid will be refunded.

In less than 12 hours it will not be possible to recover any amount paid in advance.

Q) Can I book a van with bench seats?

A)Certainly!
Almost all our vans are with sofa seats and without adding anything, depending on availability.

Q)What types of transfers do you offer?

A)We offer transfers from Rome to Civitavecchia and vice versa.

We also offer transfers of all types starting from Rome to any location you have chosen.

Q)Do you also organize tours lasting several days?

A)Yes, just ask, we can also organize mixed tours lasting several days.

The driver will always be at your disposal all day from 8.00 to 20.00.

The cost varies depending on the type of tour.